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Support

How Can We Help You?

Welcome to the GoNetspeed Help Center.

Quick Links

Check Your Speed

We’ll measure the speed from our servers to this computer. Results are often lower than plan speeds due to Wi-Fi conditions and device capabilities.

Support Videos

Series of short videos to help walk you through common support solutions.

Fiber Internet Installation

Frequently Asked Questions

Find answers to some frequently asked questions.

GoNetspeed Business Fiber Internet is designed for consistent performance because your business can never be offline. We offer faster upload/download speeds, dedicated support, and service-level agreements (SLAs) on all of our internet speeds, that guarantee uptime and quick fixes if something breaks.

For over 20 years, GoNetspeed Business has been serving municipalities, hospitals, schools and businesses, small and large, across 9 states and over 120 communities – and we’re not done growing. The best way to see what options are available in your area is to complete our simple Business Consultation form. One of our Business Consultants will reach out with all the options available at your address and answer any questions you may have. No pressure, no hassles.

We’re competitive across all of our Business Fiber Internet plans, for all shapes and sizes of business. Our internet is not only affordable, it’s scalable. Our Business Consultants will help shape an internet solution for your company needs now AND will help plan for the future. Get in touch by giving us a call today or by completing the simple Business Consultation form here.

Typically, Fiber Internet is the best choice you can make for your Business Internet due to its reliability, low latency and overall stable performance. Wireless and Satellite internet options, while widely available, are generally more expensive, have data caps or bandwidth restrictions and may lack in overall performance, especially with latency and connectivity in inclement weather conditions.  These types of connections, along with Cable broadband internet may also face other challenges as well including reduced available upload speeds.

Get in touch with a GoNetspeed Business consultant who can help tailor an internet plan for your business, regardless of size or demand requirements. All of our internet plans, from 300Mbps to 100Gbps, come with competitive pricing and SLA guarantees.

You can check if there is an outage in your area on the Network Status page. We’ll also notify you via email of any scheduled maintenance that may result in a temporary outage.

  • Log into your GoNetspeed SmartHub account
    • For NY customers click HERE
    • For all other state customers click HERE
  • Select “My Profile” from the top menu
  • Select “Update My Paperless Settings” from the left menu
  • Move the toggle switch under “Paperless” to On