Network Status
Is Service Down in Your Area?
We’re working hard to keep you connected to the things that matter most. When service disruptions occur, it is our priority to get you reconnected as quickly as possible.
Network Status by State
If you have received an outage notification from us, or see an outage notification for your area above, rest assured we are working hard to correct the issue and there is no need to reach out.
If you have not received a notification and do not see a notice for your area here, please review the following troubleshooting steps before contacting Customer Service.
Troubleshooting Your Internet Connection:
If you are experiencing a disruption to your GoNetspeed internet service, please follow the following steps:
Step 1: Check your SmartHub account
We will attempt to contact all customers affected by known outages or maintenance windows. Please log in to your SmartHub account to check for notifications and to ensure your contact information and notification settings are up-to-date.
New York Customers: Log in here
All Other Customers: Log in here
Step 2: Make sure your payments are up-to-date
Late payments can cause a disruption to your service. Check your account status by logging in to your SmartHub account.
New York Customers: Log in here
All Other Customers: Log in here
Step 3: Is your power out?
A power outage will cause internet connection issues. If so, please wait until your power is restored and then check your internet connection again.
Step 4: If your power is on but internet is not working...
Follow the steps in this guide to check and restart your modem. View the guide.
Step 5: If the above items did not resolve your issue...
If the above steps did not resolve your issue, you may be part of a network outage. Please reach out to our Technical Support team for further assistance.
