Limited Time Offer! 50% off on all Fiber Internet speeds PLUS a $100 Gift Card on Gig+ Fiber Internet* Shop Now

How to read and understand your monthly bill

Understanding Your Bill

Below is a quick video to help you better understand your monthly bill. Scroll down to see screenshots and additional explanations. At anytime, if you have further questions, please don’t hesitate to contact our Customer Service team HERE.

SECTION A

The Bill Header

The Bill Header section is a quick way to look at your previous & current balance, total due, along with any payments or adjustments that have occurred in the last billing cycle.

SECTION b

Message Center

Always check the Message Center for important information from GONETSPEED regarding your bill.

SECTION c

Remittance Stub

Tear off the Remittance Stub to return with your payment. No staples, or paperclips, please. You will also find your payment due date and total due here.

SECTION D

Line Summary

In the Line Summary section you can find each service line for your account and a summary of charges per line.

SECTION E

Monthly Usage

In the Monthly Usage section you can find a more detailed explanation of charges, credits, taxes and surcharges associated with each service. We itemize charges for each type of service.