Support
How Can We Help You?
Welcome to the GoNetspeed Help Center.
Quick Links
My Account
All non-NY customers
My Account
NY Customers only
Contact Us
Support Articles
FAQs
Network Status
Check Your Speed
We’ll measure the speed from our servers to this computer. Results are often lower than plan speeds due to Wi-Fi conditions and device capabilities.
Support Articles
Get the help you need with step-by-step solutions to your questions.
Support Videos
Series of short videos to help walk you through common support solutions.
Frequently Asked Questions
Find answers to some frequently asked questions.
Enterprise BusinessIs Dedicated Internet Access right for my enterprise?
If your business requires consistent bandwidth for modern demands like work-from-home options, video software, or scaling operations, DIA is an excellent fit—especially without a large IT team. GoNetspeed’s Elite is designed for enterprises seeking affordable, reliable fiber with SLAs guaranteeing uptime and quick repairs. With over 20 years of experience, it’s a proven, adaptable solution that grows with you; contact us for a consultation to see if it aligns with your growth goals.
Enterprise BusinessHow fast is Dedicated Internet Access?
DIA speeds can vary based on your needs, but GoNetspeed’s Elite offers commercial fiber starting at 300 Mbps up to 2 Gbps, customizable to 100 Gbps. Upload speeds match download speeds for efficient data transfer, ensuring low latency (<20ms on-net) and minimal jitter (<10ms on-net). This high-performance setup is perfect for data-heavy tasks like video collaboration or cloud services, providing a speedier route to business success without hiccups.
Enterprise BusinessWhat are the benefits of using DIA for my business?
DIA provides reliable, high-speed connectivity that supports business growth, such as cloud access, online transactions, and remote work. With GoNetspeed’s Elite service, benefits include 99.99% availability in select setups, rapid response times (e.g., 1-hour verbal response, 4-hour on-site if needed), 24/7 local tech support, and competitive pricing. It’s future-proof, scalable to meet expanding needs, and can be paired with Business Voice services for seamless communications, helping businesses save on costs while improving productivity.
Enterprise BusinessWhat is the difference between DIA and broadband Internet?
Unlike broadband, which shares bandwidth with other users leading to potential slowdowns during peak times, DIA offers exclusive, guaranteed bandwidth for consistent performance. GoNetspeed’s Elite DIA ensures 99.9% uptime, low latency under 20ms on-net, jitter below 10ms, and packet loss less than 1% from POP to POP. This makes it a reliable choice for enterprises needing scalable, high-speed fiber without interruptions, while broadband may not provide the same level of SLAs or symmetric speeds.
Enterprise BusinessWhat is Dedicated Internet Access (DIA)?
Dedicated Internet Access (DIA) is a private, high-performance Internet connection exclusively allocated to your business, unlike shared broadband services. GoNetspeed’s Elite DIA provides custom fiber-optic connectivity with symmetric upload and download speeds ranging from 300 Mbps to 2 Gbps, scalable up to 100 Gbps. It features a redundant core network for maximum availability, backed by strong Service Level Agreements (SLAs), and is ideal for handling voice, data, video, and collaboration tools without slowdowns.
Small BusinessDo small business Fiber Internet plans come with an SLA?
Yes, all Premium Fiber Internet plans for small businesses include a strong Service Level Agreement (SLA) to ensure reliability. Our SLA provides peace of mind with 24/7 tech support and a dedicated business services team.