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I have no signal on my TV

If you’re experiencing a No Signal issue on your television, please follow these steps to troubleshoot before reaching out for further assistance.

1) Determine the Scope of the Issue

  • Are all TVs in your home affected, or just one?
  • Does the screen display a message (e.g., “No Input”) or is it completely black?

2) Basic Checks

  • Ensure the TV is powered on.
  • If you see a “No Input” message, your TV may be set to the wrong input.
    • Most cable boxes connect via HDMI.
    • Use your TV remote to cycle through input options (HDMI 1, HDMI 2, etc.) until the correct one is found.

3) Check Cable Connections

  • Make sure all cables are securely connected and undamaged:
    • Coaxial cable should be connected to CATV IN on the back of the cable box.
    • HDMI cable should run from the cable box to the TV.
  • Inspect cables for any kinks, damage, or loose connections.

4) Power Cycle the Cable Box

  • Unplug the cable box’s power cord from the outlet. Simply turning it off is not enough.
  • Wait 30 seconds, then plug it back in.
  • If the cable box does not power on, try plugging it into a different, working outlet.

If the cable box still won’t power on, a replacement may be needed.

If you’ve completed these steps and the issue remains, please contact our technical support team for further assistance. Click here for contact info.