August 15, 2025

How Do I Return My GoNetspeed Equipment?

If you’re canceling or disconnecting your GoNetspeed service, you’ll need to return any leased equipment first. Here’s what to send back and how to do it based on where you live.

What Equipment Needs to Be Returned

All GoNetspeed equipment remains company property, including any leased modems and routers. If you disconnect your service, this equipment must be returned — otherwise you may be charged a non-return fee.

Returning Equipment in Connecticut, Maine, Massachusetts, New Jersey, Pennsylvania, and Rhode Island

Customers in Connecticut, Maine, Massachusetts, New Jersey, Pennsylvania, and Rhode Island can start the equipment return process directly on the GoNetspeed website. Once your return is set up, you can ship your equipment free of charge from any USPS post office location — no shipping costs, no hassle.

Returning Equipment in Other Service Areas

If you’re located outside of Connecticut, Maine, Massachusetts, New Jersey, Pennsylvania, and Rhode Island, equipment returns work a little differently. Call the GoNetspeed support line and a representative will walk you through the specific return instructions for your area.

Need Help With Your Return?

Not sure which process applies to you, or have questions about your equipment return? Contact GoNetspeed support and the team will make sure your return is handled correctly.