Video Recap:
All GoNetspeed equipment remains company property and must be returned if you disconnect service. This includes leased modems and routers.
If you’re in Pennsylvania or Connecticut, you can start the equipment return process here: https://www.gonetspeed.com/support/return-equipment/.
You can then ship the equipment free of charge at any USPS post office location.
Customers in other areas please call our support line for return instructions.