What to Expect During Your GoNetspeed Fiber Internet Installation

A GoNetspeed high-speed fiber Internet installation is on time, fast, and won’t take up your entire day with a service window —  you won’t get that from “Big Cable.”

Let’s walk through it.

Create an Account and Schedule Your Install in Less Than 5 Minutes

Here are all the steps that come before your installation appointment (the day and time we come into your home and get you connected).

Account Creation: Once your address has been verified as serviceable (i.e., GoNetspeed is available in your neighborhood) you can create an account. Creating an account prompts you to enter your credit card information. Don’t worry, you won’t be charged for anything until after your service has been installed!

After your account has been fully created, you’ll get access to the installation calendar — simply choose a date and time that works best for you.

It’s that easy.

We Do Some Prep Work Before Your Install, but You Don’t Have to Be Home

If necessary, GoNetspeed installers will come to your home and perform outside work a few days before your scheduled appointment. You don’t need to be home for our friendly team to perform the prep work.

Outside Work: This work involves running a new fiber optic cable from the pole outside your home to your home and installing an outside access box.

Your new fiber optic cable connection will not interfere with any other existing data lines including cable or telephone.

Welcome to Fiber Fast: Getting You Connected on the Day of Your Appointment

Once the outside prep work is completed, GoNetspeed will come back on the day and time of your appointment to finish the installation. Here are those steps:

  1. Inside Work: GoNetspeed installers will run a line from your newly installed access box (outside your home) to the inside of your home.
  2. The ONT: Once inside, installers will connect the fiber optic line to an Optical Network Terminal or ONT — the ONT (which converts the optical signal to an ethernet connection) is the fiber provider equivalent of a cable modem. 
  3. Getting Connected: After connecting the fiber optic line to the ONT and adding power, GoNetspeed installers will test your connection. If everything checks out, the installers will connect your ONT to your new Nokia Wi-Fi 6 wireless router.

At the end of your installation, you’ll be set up with the best connectivity on the market — the fastest speeds (up and down) and the most stable connection your area can support.

Got Questions? Give Us a Call and Talk to an Actual Person

Thanks to our state-of-the-art network and top-tier tech, installation day might be the last time you actually see us. If you have questions, give us a call, and get them answered by an actual person. These are just a few of the things that make GoNetspeed a little bit different from “Big Cable.”