Options for Paying Your Monthly Bill
We have listed the top 4 options for paying your monthly bill. At anytime, if you have further questions, please don’t hesitate to contact our Customer Service team here.
Option 1
Paying Online through SmartHub
Once your payment information has been added, you can easily pay your bill online.
Click on “Pay My Bill” from the Quick Links menu at the left of the Home page to get to the payment screen where you can enter the amount you’d like to pay and click “PayNow” or go directly to “Billing & Payments” from the blue task bar at the top.
Option 2
Paying By Phone with Credit/Debit Card
GoNetspeed SmartPay is a secure toll-free number you can use to make payments over the phone:
New York Customers Only: (833) 526-0297
All Other Customers: (855) 955-3198
SmartPay allows you to pay by e-check or credit/debit card. You may save your card information for future use, or also sign up for automatic payments.
During each call you will need to enter your GoNetspeed Account Number. You can find your account number at the top of your bill statement.
Option 3
Paying By Phone with Checking/Savings Account
The first time you pay by e-check in place of a credit/debit card, you will have to validate your identity with either the last four digits of your Social Security Number or your Federal Tax ID Number.
From there, you can create a 4-digit PIN that you will use in future calls (the PIN cannot be all zeros).
If you have difficulty with validation, please contact Customer Care at (855) 891-7291 for assistance.
You may also sign up for automatic payments.
Option 4
Paying By Check
You can also pay your bill by mailing a check to a GoNetspeed Lockbox Processing Center.
Please mail a check or money order to the correct address below:
New York Customers
Bill payment address for our New York customers only.
GoNetspeed
75 Main St
Phelps, NY 14532
This address is for New York customers only. For all other customers, please use the “All Other Customers” address.
All Other Customers
Bill payment address for all non-NY customers.
GoNetspeed
PO Box 70730
Philadelphia, PA 19176-0730
This address is for all NON-New York customers only. For NY customers, please use the “New York Bill Pay” address.
