Contact Us
When You Need Help, We’re Here.
For Residential Customers
Sales
New customer sign-up.
HOURS:
Mon-Fri: 8:00am-10:00pm (ET)
Sat: 8:00am-10:00pm (ET)
Sun: 8:00am-8:00pm (ET)
Hours may vary by state. If you contact us outside of normal business hours, we’ll get back to you on the next business day.
Customer Service
Account services and billing.
HOURS:
Mon-Fri: 8:00am-5:00pm (ET)
Sat: Closed
Sun: Closed
Hours may vary by state.
Technical Support
Service and equipment support.
HOURS:
Technical support is available 24 hours a day, 7 days per week.
Residential Bill Pay
New York Customers
Bill payment address for our New York customers only.
GoNetspeed
75 Main St
Phelps, NY 14532
This address is for New York customers only. For all other customers, please use the “All Other Customers” address.
All Other Customers
Bill payment address for all non-NY customers.
GoNetspeed
PO Box 70730
Philadelphia, PA 19176-0730
This address is for all NON-New York customers only. For NY customers, please use the “New York Bill Pay” address.
For Business Customers
Sales
For new business customers who have questions or are looking to sign-up for new service.
Customer Service
Current business customers looking for help with billing or managing their accounts.
Technical Support
Current business customers who need technical assistance with their service or equipment.
How can we help?
Please complete the form below and we will reach out to you shortly. If you contact us outside of normal business hours, we’ll get back to you on the next business day.
Customer Portals
Log in and manage your accounts easily online.
