How to get support when you need it

At GoNetspeed, we’re experts in speed and reliability – and that extends beyond our High-Speed Fiber Internet. We’re committed to making things easy for you and ensuring you have an excellent experience with our services and products.

To help you get the support you need when you need it, here are some pro tips straight from our customer service team:

Order Online – it’s an easy 2-step process!

Ready to add fast, reliable fiber Internet to your home? We’ve made it easy for you!

Step 1: Check GoNetspeed availability at your address.

Step 2: Follow the prompts to place your order and schedule the home installation – then just wait for the technicians to arrive. (And by the way, there’s no installation fee for bringing fiber Internet to your home!)

Check the Support Site

Questions about accounts, installation, or equipment? You’re probably not the first person to ask us. Visit our support page for answers to your most frequently asked questions.

Get Setup with SmartHub

Connect to our customer portal, SmartHub, where you can

  • View your bill
  • Pay your bill (or enroll in automatic billing for an even more seamless transaction!)
  • Review your current service subscription
  • Open an inquiry – send your questions directly to a customer service representative

Drop us a Note

You can also submit questions to our customer service team without logging into the SmartHub on our contact page.

Enroll in Automatic Billing

Select Automatic Billing inside your SmartHub account to have your monthly payments deducted directly from your bank account, and never worry about making a late payment again.

Use SecurePay Automated Pay Line

Pay your bill by phone with our quick, user-friendly automated pay line. You can make a secure payment24/7 by calling 855-891-7291 to:

  • Find out your balance
  • Pay with a credit card on file
  • Pay using a one-time credit card that we won’t store, or
  • Pay using your checking account

When Calling is Better

Even though we’re Internet enthusiasts, we know that sometimes phone calls are your best route. That’s why we have super-smart, super-friendly staff available to you 24/7 at 855-891-7291. Call our customer service line if:

  • You want to make changes to your service, like upgrades or downgrades
  • You need a sidekick to help you troubleshoot
  • You’ve got a question you can’t find the answer to in your SmartHub or on our support page.

We know how important the speed of now is! That’s why our team is available to you 24/7 online or over the phone. Not that we think you’ll need it, but if you have a question or concern, we’re here to provide you with fast, reliable support.