Service Delivery Dispatcher

Service Delivery Dispatcher is responsible for optimizing the daily schedule of Service Delivery Field Technicians in a geographical region. This Dispatcher will work with the Service Delivery Director and Supervisors to ensure the timely completion of the daily workload for Service Delivery Field Technicians. The Dispatcher will coordinate schedule changes with customers, Field Technicians, and other departments to ensure clear communication is always being delivered. The Dispatcher will monitor scheduled tasks to quickly identify and coordinate scheduling changes or conflicts by remaining in direct communication with resources.

Essential Job Functions:

Manage workforce schedule for Service Delivery (SD) Field Technician tasks within a geographical region.

Optimizes workforce schedule based on resource availability.

Optimizes workforce schedule using the most efficient geographical routes.

Optimizes workforce schedule using specific skill sets of resources available.

Coordinate’s scheduling changes and conflicts with other departments, SD Field Technicians, and with customers.

Contact and inform customers when a scheduling change is required.

Works with the SD Manager to ensure the workload is optimized efficiently.

Monitor scheduled tasks throughout the day and be in direct communication with resources to identify and coordinate scheduling changes or conflicts.

Performs all other related duties as assigned by management.

Knowledge, Skills, and Abilities:

Knowledge of company products and services.

Knowledge of general office procedures.

Knowledge of assigned geographical region.

Skill in operating various office equipment.

Skill in oral and written communication.

Skill in identifying problems and resolutions.

Ability to communicate with customers, co-workers, and various business contacts in a professional and courteous manner.

Ability to follow written and oral instructions.

Ability to pay close attention to detail.

Ability to effectively function as a team player.

Education and Experience:

High School diploma or equivalent plus one to two years of office/clerical experience. Telephone office or rural utility experience preferred. Customer service experience a plus, dispatch background preferred.

Job Type: Full-time

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