Customer Service/Sales Representative

This position is accountable for day-to-day customer service interactions with OTTC customers. Customer Service at OTTC is a progressive work group providing many services to internal and external customers including phone/e-mail/chat support, reporting, and other duties. Customer Service at OTTC is closely aligned with sales and operations.


  • Responsible for providing customer service for all customers (commercial and consumer)
  • Carrier Services component of the customer service department to include:
    • Local number portability
  • Monthly sales goal and quota
  • Outbound calling campaigns occasionally to help boost incoming revenue for the company
  • Customer Billing
  • Sales/transitions and other revenue generating activities within the department
  • Provisioning within voice and internet delivery platforms as required
  • Very strong telecommunications skills, must be able to balance multiple, complex and time sensitive duties all at the same time
  • Experience in dealing with challenging interpersonal situations using flexibility to create positive change
  • Strong face to face, written and verbal communications skills
  • Experience diffusing difficult customer situations


  • Two years of experience in direct or related industry
  • Associates degree in business or a combination of education and experience
  • Interact with complex database and management systems supporting customers


  • Ability to work in an office environment that is sometimes busy and with a moderate level of noise
  • Ability to sit or stand for extended time frames
  • Ability to use office equipment, phone, computer, copier etc.
  • Ability to lift up to 25 pounds



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